Our customers have 7 days to contact us if needing to return item(s) purchased from our site. Please know that the buyer is responsible for return shipping costs and any loss in value if an item is not returned in original condition. All items are shipped from our store with insurance added to the shipping cost. Should you have a problem with your item or with shipping, please contact us at info@bluepetra.net. If there is anything that is found to be our fault, we will cover the return shipping cost. Please allow a turn around time of 7-12 business days to process a return and provide a refund.